Meet The
Operations Team

Jamie Welch has served as our Vice President of Strategy since May 2023. Previously, she served as our Director of Strategic Initiatives from October 2020 to May 2023 was AFG’s Vice President of Franchise Development from December 2019 to October 2020. Before coming to the team full time, she was a consultant to ARCpoint to bring to market a tool relatively close to what we have in Total Reporting today. Jamie’s background is in business development and focus was on business-to-business sales making her role in leading employer solutions a natural fit.  Jamie’s consultative approach and being an entrepreneur herself helps her coach and relate to our franchisees.

Anna VanHoose holds an undergrad and masters degree in nutrition and dietetics and worked in the healthcare space for seven years before making the jump over to ARCpoint in 2020. Starting out as a Clinical Support Specialist and then holding the Onboarding Project Manager position, Anna has a passion for partnering with franchisees to navigate the complexities of growing their career. Currently, as Director of Operations & Administration, Anna prioritizes the focus of the team to ensure all processes and support are in place for franchisees to effectively and successfully operate their business.

Kisty Lee is an experienced Marketing Operations Manager at ARCpoint Labs, excelling in strategic planning, process improvement, and operations management. With a background in administration, management, healthcare, and graphic design, Kisty is a confident leader known for her meticulous organization and resourcefulness. Her previous experience includes NuMedia Marketing as a Graphic Designer and Social Media Manager. Kisty is dedicated to fostering collaboration and achieving results as part of the ARCpoint Labs team.

Yvette Grace graduated from Coastal Carolina University with an accounting degree. She spent several years working for one of the country’s premier restaurant groups, working in management, training new employees, and helping to open new restaurants. Working for the Jacksonville Chamber of Commerce, Yvette learned how to develop and recruit potential businesses to the Jacksonville area. Her experience working for customer-focused, high-profile companies brings a great skill set to ARCpoint Labs. For several years, Yvette worked alongside the ARCpoint franchise development team. She currently serves as the Toxicology Operations Manager for the ARCpoint Franchise Group.

Crissy McDowell and her family sold everything in 2021 to live and travel full-time in an RV. They began sharing their journey through social media and have grown their account to over 25,000 engaged followers on Instagram. Her content has reached millions and been shared by tens of thousands. Crissy has worked on collaborations, brand partnerships, and tourism board campaigns as a paid influencer and content creator. She has studied alongside larger influencers and works with small business owners to grow their own social media presence.  Crissy joined the ARCpoint team in January 2024 and now lends her social media expertise to our franchise owners. She is passionate about teaching our owners how to grow their social media accounts to reach potential local customers, ultimately growing their sales!